In the next few weeks, Metriscope will be releasing the next version of our award-winning analytics software. Usually we just announce this when the release happens, but we're so excited about one of our new features, we wanted to give people a sneak-peek.
For companies with online or phone customer assistance, I have to ask - what is it that your agents spend most time doing? I bet that it's saying to your customers "What do you see on the screen now?"
Let me introduce you to Metriscope liveAssist. With liveAssist, you can see the state of their web browser, and you can interact with the screen, making any element highlight or flash, to show the customer what to do next.
This is going to lower your agent's average call time by - well, you pick a number, cos it's going to be a big one.
Our new website has launched this morning!
We feel that this new vibrant website more closely reflects us as a company. It's lighter, more dynamic, and to be honest, just more fun. At the same time it provides more useful information in a simpler format, allowing our potential partners to find out more about us in just a small number of clicks.
Our partner in developing this new site was made of möre. They haven't asked us to mention them, but we feel they did such a good job, so quickly, that we wanted to give them a public thanks. They were a pleasure to work with.
After a successful Beta campaign, Metriscope is pleased to announce the release of version 23.11 of our award-winning CX analytics software for your website.
Version 23.11 brings with it
We're really excited. Black Friday gave us an opportunity to see one of our newest features in action. Metriscope's Machine Learning, as deployed in beta with a test partner, spotted that there was a problem on the customer's website.
Over the last few weeks, Metriscope Machine Learning had learned how the website should work - no configuration required - and spotted when it wasn't working as expected. It didn't know what was wrong, but it reported its suspicions to a human, and saved our test partner hundreds of lost orders, as they were able to find and quickly fix a problem using other Metriscope drill-down and analysis features.
This is the first time our Machine Learning has been deployed in the wild, and its immediate success gives us great hopes for it.
"It works on my machine"
We've all heard it. I've said it myself so many times that I've lost count.
But if it doesn't work on the customer's machine, then that's not much use.
Thankfully, using the upcoming release of Metriscope 23.11 this month will make a serious dent in the number of times you'll hear people saying this.
With new Javascript inspection, you can replay not only the visual aspects of a user's journey across your website, you can also see the exact Javascript variables at play when an event happens, allowing you to drill down into the exact reason things happen for the customers. Even when it works on your machine.
Today we're celebrating a small milestone.
Since Metriscope obtained the rights for the User Replay platform, we've been working HARD on improving it.
This weekend our development team ticked off the hundredth ticket completed in the last 18 months. That's a hundred either bug fixes or new features, some small, some huge, at a rate of more than one a week.
We're on a roll!
Metriscope has released version 23.5 of our award-winning #CX #Analytics platform
This is a maintenance release, with no new features.
Issues resolved:
Our next release is targeting September, and will be a feature release, with two major new features being added. Stay tuned to find out what they are!
Metriscope is pleased to announce the release, on time, of version 23.2 of our award-winning CX analytics platform.
New this release: